Compliance onboarding fails when users upload the wrong document and have no idea why it was rejected.

We designed the upload interface around visual examples that show users precisely what a valid document looks like before they submit anything.

The design choice was to surface verification guidance at the moment of upload rather than after rejection, because catching the error before it happens removes the back-and-forth entirely. The goal is to make users feel confident they are submitting the right thing the first time.

Compliance onboarding fails when users upload the wrong document and have no idea why it was rejected.

We designed the upload interface around visual examples that show users precisely what a valid document looks like before they submit anything.

The design choice was to surface verification guidance at the moment of upload rather than after rejection, because catching the error before it happens removes the back-and-forth entirely. The goal is to make users feel confident they are submitting the right thing the first time.