Find help related to your account, pricing and licensing.
Activating your account
When you open Framer X for the first time, you’ll be asked to enter your email or choose Sign in with Google.Read more ›
Can I use Framer X on more than one Mac?
Yes, you can activate Framer X on up to two Macs. If you need to reset your activations.Read more ›
Requesting a new sign-in link
Framer X uses a magic link to sign you in to the app. If you get a message that says the link has expired.Read more ›
Resetting your activations
You can reset your activations in the account dashboard.Read more ›
License & Billing
Can I pay through invoicing?
Yes, we offer invoicing for accounts paying over USD $500 per month.Read more ›
Cancelling your subscription
You can cancel your subscription in the account dashboard.Read more ›
Changing your plan from monthly to yearly
You can change your plan in the account dashboard.Read more ›
Do you accept purchase orders or special contracts?
Due to the large volume of inquiries we receive, we cannot.Read more ›
Framer X refund policy
If you’re on a yearly plan and you forget to cancel your subscription before the renewal date.Read more ›
Why is a Framer Teams contract 12 months?
More details on the length of Framer Team Account contracts.Read more ›
Will my classic license also work with Framer X?
Framer X should automatically recognize you as a subscriber.Read more ›
Will my Framer X license also work for Framer Classic?
You can have both a Framer Classic and Framer X license simultaneously.Read more ›
Adding team members to your team account
How to add users to your Framer Team account.Read more ›
Can I differentiate between design and dev seats?
Framer X does not support this functionality yet.Read more ›
Can I view Classic users in my Team dashboard?
No, your Team Settings dashboard will only reflect the Framer X users on your plan.Read more ›
Deleting a package from your Team
Deleting a package from your Team could have some consequences for other packages.Read more ›
How do I revoke my own admin access?
Instructions on how you can have yourself revoked as an admin.Read more ›
Is there a minimum number of users for a team account?
The fewest number of users you need to get started with a Team Account.Read more ›
Organizing your team package files
Suggestions on how to keep your team packages organized.Read more ›
Setting up your Framer team
Manage your Framer Team, such as assigning administrator and user seats.Read more ›
Why are my users showing up as unassigned?
Users not yet logged in since the Team Account will show up as ‘unassigned’.Read more ›
Why are there more seats than users in my team?
The difference between seats and users.Read more ›
How much does Framer cost?
A rundown of the pricing options we offer.Read more ›
Is there a discount for students or teachers?
Students and teachers can get 50% off the price of an annual subscription.Read more ›
Who processes Framer orders?
Our order process is conducted by our online reseller Paddle.com.Read more ›
Legal & Security
Your work is valuable, and we strive to ensure that your privacy and data are never compromised.Read more ›
A list of sub-processors we use to handle and process data.Read more ›
Terms of Service
The Framer terms of service.Read more ›