Senior Account Management
We seek an Senior Account Manager to join our customer success team. You’ll be the primary contact for our existing Enterprise customers and will be responsible for expansion and renewal. You’ll work closely with our product specialists and ideally have a web design background with deep industry knowledge.
What you will do
As Framer's first Account Manager, you'll play a crucial role in our growth journey. We’re seeking a dynamic, driven individual with exceptional organizational skills and a passion for making customers successful. Your tasks will include:
Build and nurture relationships with our enterprise customers to ensure their success.
Manage enterprise upsells and renewals
Expand existing contracts to other teams within the organization
Get new customers up and running in Framer
Organize onboarding sessions and team training together with our product specialists
Implement industry best practices for account management
Coordinate in-person visits to strategic accounts
Your background
Proven Success in Customer Success or Account Management: You’ve thrived in a high-growth startup environment and are ready to take on a new challenge.
Organizational Prodigy: Your organizational skills are second to none.
Customer-Centric Mindset: Your passion for customers is evident in everything you do.
Web Design & Development Savvy: You understand the web design and development process and can speak the language of our users.
Competitive Edge: You’re familiar with the competitive landscape and know how to position Framer for success.
Excellent Communicator: Your communication and interpersonal skills are top-tier, allowing you to build strong relationships and navigate complex conversations.
Adaptable & Agile: You thrive in the fast-paced, ever-changing environment of a startup.
Tools we use
Pipedrive for sales CRM
Notion for project management
Slack for internal communication
Intercom for communicating with customers
If you’re passionate about ensuring customer success and contributing to the growth of a fast-paced startup, we’d love to hear from you!
What we offer
At Framer, we value our international team and strive to create a work environment where you can thrive. We offer benefits such as remote work flexibility, flexible hours and holidays, laptop tools, and an education stipend. Framer is an equal opportunity employer. As part of our dedication to diversity, we work to ensure a fair interview process and maintain an inclusive work environment.
About Framer
Framer is the top web builder for professional site design. Design teams at startups, scale-ups, and enterprises use our platform for their marketing sites.
Due to an overwhelming amount of interest for jobs at Framer, we are currently unable to accept new applications for this position. Please check back later.