How to report an issue

If you run into an issue or bug, you can report it so we can solve it. If you have an enterprise plan, you can ping your account manager or product specialists directly.

Asking a support question

We have a dedicated space in our community for support questions. You can search first to see if other people faced the same issue and it was resolved. If you can't find it, feel free to post a new issue in our support space and we'll help out.

Other members of our community together with our product specialists and the rest of the team can help you out there.

Reporting a billing issue

You can report any billing issues you are experiencing via our contact page. It's a direct line to our billing and account team and they will reply as soon as possible.

Reporting a bug

We have a dedicated space in our community for bugs. To fix issues we basically need to do two things on our end:

  • We need to fully understand what’s happening: what is the error, what version, browser, operating system, etc.

  • We need to reproduce the issue (be able to get the same one on a developer machine) so we can come up with a fix and verify it.

Typically the fix itself takes a small amount of time, but the two steps above can take from hours to days. That’s why you can help to get your bug fixed as soon as possible by including these details when you file an issue:

  • The full error message (if there is one).

  • Any output from the Console in the Web Inspector.

  • In Chrome: Go to View > Developer > JavaScript Console

  • In Safari: Hold down ⌥ ⌘ C

  • In Firefox: Go to Tools > Browser Tools > Browser Console

  • All the information about your environment (version, os, browser). You can use the bottom bar to copy all the information to your clipboard.

  • The project URL (don’t forget to give us access).

  • The published page versioned URL (if it’s a site issue).

Note: It really helps to share screenshots or screen recordings of what you encounter.