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Support for Enterprise

Support for Enterprise is offered differently from our self-serve options. We provide direct support across multiple platforms, including Slack, Microsoft Teams, and email.

At Framer, we take pride in assisting our customers, no matter how complex the situation. Our team of Product Specialists and Engineers are ready to help whenever possible. We understand that companies have different needs—whether you prefer Slack or Teams, we’ve got you covered.

While we assist with most scenarios, please note we cannot provide support for:

  • Modifying your projects for you

  • Code-related issues

  • Third-party tools

Requesting support

When speaking with your account executive, you can request support through your preferred platform. Let them know if you’d like to use Slack or Microsoft Teams, and we’ll set up the channel for you. For email support, no setup is required—simply reach out to ent-support@framer.com.

We treat all platforms equally and use a unified system to manage incoming requests. This ensures quick response times and allows us to resolve issues efficiently.

If you have questions about our support process, don’t hesitate to ask your account executive or account manager. We’re happy to help!

At Framer, we take pride in assisting our customers, no matter how complex the situation. Our team of Product Specialists and Engineers are ready to help whenever possible. We understand that companies have different needs—whether you prefer Slack or Teams, we’ve got you covered.

While we assist with most scenarios, please note we cannot provide support for:

  • Modifying your projects for you

  • Code-related issues

  • Third-party tools

Requesting support

When speaking with your account executive, you can request support through your preferred platform. Let them know if you’d like to use Slack or Microsoft Teams, and we’ll set up the channel for you. For email support, no setup is required—simply reach out to ent-support@framer.com.

We treat all platforms equally and use a unified system to manage incoming requests. This ensures quick response times and allows us to resolve issues efficiently.

If you have questions about our support process, don’t hesitate to ask your account executive or account manager. We’re happy to help!

FAQ

  • What support channels are available for enterprise customers in Framer?

    Enterprise customers can request support through Slack, Microsoft Teams, or email. Let your account executive know your preferred platform, and we’ll set up the channel for you. For email support, simply reach out to ent-support@framer.com.

  • Are there any types of support that Framer does not provide?

    Framer does not provide support for modifying your projects for you, code-related issues, or third-party tools.

  • How does Framer ensure quick response times for support requests?

    We treat all platforms equally and use a unified system to manage incoming requests. This ensures quick response times and allows us to resolve issues efficiently.

Updated

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