Refund policy

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Refund policy

According to our refund policy, refunds will only be issued under certain conditions.

If you live in the E.U. or Turkey, you are legally eligible for a refund if you cancel your subscription within 14 days of the initial purchase of your subscription. If you are based anywhere else or request the refund after the 14 days have passed, we won’t be able to refund your subscription.

If you cancel your subscription you will not receive an automatic refund of any portion of the fee paid for your term. There will be no refunds for unused terms with an open account. If you have downgraded your plan, we will automatically credit back the unused credit, which can be used to purchase future plans.

Our order process is conducted by Stripe or by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. You will be responsible for all subscription fees (plus any applicable taxes and other charges) incurred for your monthly or annual term.

For any billing inquiries please contact our support team at https://www.framer.com/contact/.