When opening a project, you may occasionally see a prompt asking you to reactivate your workspace. This typically happens when the workspace’s editor subscription has expired.

Why am I seeing this message?

The “Reactivate your workspace” message usually appears when the subscription covering workspace editors is no longer active.

This can happen for several reasons, including:

• A missed or failed payment.

• An expired subscription.

• A canceled workspace editor subscription.

When the subscription is inactive, editing features may be restricted across projects in the workspace.

What happens when I reactivate my workspace?

Reactivating your workspace renews the editor subscription and restores editing functionality for all projects within that workspace.

Once reactivated, workspace members can continue editing and collaborating as normal.

How to reactivate your workspace

1. Open the project that displays the reactivation prompt.

2. Click Reactivate your workspace.

3. Follow the on-screen instructions to renew the subscription.

4. Confirm any required billing information.

5. Complete the reactivation process.

After the subscription is renewed, editing access is restored automatically.

If you experience any issues during reactivation, please contact our support team for assistance through our contact page.